Ordering Information
Ordering
Paypal: Please do not use the Paypal button on the cart page if you would like to use a discount code. You can select Paypal when you check out.
Order Packaging
In your order of LILY and LAURA® bracelets, you will receive one organza bag with one card for every three bracelets. Please select insert note on your cart page to let us know if you would like more bags, more cards, or have additional special requests. In your cart, under the product pictures, you will see “Add a note to your order.” Click there to add special instructions or comments.
Shipping
Free Domestic Shipping for all orders over $59.
Order Arrival
Most orders are prepared and shipped on the same or next day.
LILY and LAURA® ships most packages via USPS, (US Postal Service), from Florida.
USPS First Class shipping time is usually 3-5 days. Priority normally is 2-3 days.
If you are placing an order from outside North America please be patient with delivery. Occasionally international orders take four weeks or more to arrive.
We are not responsible for loss in transit once the shipping service shows reception of your package at any location. Please make sure that you provide us with a secure delivery address. Please be aware that if your package is lost or stolen after it has been accepted by the shipping service that we are not obligated to replace or resend the order.
Order Exchange Policy
You may request an exchange within seven days of your order delivery date if you are not completely satisfied with your purchase. Please include a note specifying your order number. We can only exchange bracelets that have not been worn and have all tags attached. We can only process an exchange one time per order, i.e. it is not possible to exchange items from an order and then exchange the items you just exchanged. Exchanges for bracelets from discounted orders where bracelets were purchased for less than $12 each may require a minimum $15 restocking and shipping charge. There is a lifetime exchange limit of 6 exchanged bracelets per customer. Please contact us before you initiate an exchange.
Please note that we do not accept any returns or issue any refunds. We offer exchanges of bracelets within one week of delivery.
All exchanges can be sent to :
LILY and LAURA Bracelets
336 Park Trace Blvd.
Osprey, Florida 34229
Exchanges of LILY and LAURA® bracelets purchased at a boutique or other retailer location should be handled by that specific location.
E-Gift Cards are non-refundable.
Changes to your order We can not cancel or make any changes to an order after it has been shipped. If you need to change or cancel your order please call or text us quickly at 303-887-1568.
Can't find the bracelet you are looking for on the website?
While our bracelet selection is constantly changing, we attempt to keep our best-selling bracelets in stock at all times. Bracelets that are no longer visible have sold out. Please complete your purchase as soon as possible because supplies are limited. Placing a bracelet in your cart doesn't guarantee it will be available when you checkout.
International Orders If we are shipping to another country please be aware that there may be customs charges due associated with the shipment. You are responsible for paying any import charges that may occur related to your shipment from us.
Please call 303-887-1568 or email us with inquiries regarding ordering and shipping.